The Different Types Of IT Support Company
IT support is a broad term that refers to the services and assistance provided by an IT professional or company to help users, businesses, and organizations with their computer and technology needs. There are many types of IT support, ranging from technical assistance to troubleshooting and system design. If you are looking for an IT support company you may visit https://www.itswitch.com.au/itsupport/.
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On-Site Support: On-site support is when an IT professional or technician visits the customer’s premises to provide assistance. This type of support is usually needed when a system or network is malfunctioning or when software needs to be installed or configured. On-site support also includes repairing physical hardware components, such as computers and printers.
Remote Support: Remote support is when an IT professional or technician provides assistance from a remote location. This type of support is most commonly used for software related issues, such as troubleshooting, installation, and configuration. Remote support is also useful for diagnosing and repairing system and network issues that cannot be solved on-site.
Help Desk Support: Help desk support is when an IT professional or technician provides assistance over the phone or through an online help system. This type of support is often used for basic troubleshooting, such as resetting passwords or configuring settings. Help desk support is also used to answer general questions about computer systems and applications.
Managed Services: Managed services are when an IT professional or company provides ongoing support and maintenance for a customer’s computer systems and networks. This type of support includes regularly scheduled maintenance, such as patching and updating software, as well as monitoring systems for potential security threats. Managed services can also include proactive problem resolution, such as troubleshooting and repairing hardware and software issues.